ROCKER PARTNER
FAIR DEALINGS
Last updated on 10/14/2022
Our Cookie Policy, Membership, Fair Dealings, Safety Tips, Terms of Use and Privacy Policy are incorporated by reference herein, and can be found in the Footer of the Website.
OUR PROMISE.
We, provide an online service in good faith to enable you to meet other genuine and like members to create awesome partnerships. It’s where pet lovers meet partners. We’re incredibly proud of how hard our team works to provide a standard of service that goes above and beyond expectations. This is our promise to you to constantly strive to be the number one online service provider where pet lovers meet partners.
PAYMENT.
We explained clearly what you are purchasing, length of enrollment and the exact amount you will be charged. We will state clearly the details of any offers and trials to which you subscribe.
SERVICE LEVELS.
We will continue to provide a highly trained team of experts to ensure all members are genuine and the Service is safe and secure. Note that because the Website is new that we will utilize test profiles to ensure that the Service operates properly. We will continue to review member submissions for inappropriate content. Any member who breaches our TOU will be removed from the Website.
We will continue to provide the option to filter your message inbox. Should a member outside of your filter settings contact you, an automated reply will be sent informing them.
An automated response will be sent to any member whose message has not been opened after 40 days of being sent.
We make a good faith effort to review all profile, photo, and diary submissions within 30 minutes.
You may report a member for inappropriate behavior or fraudulent activity by contacting us.
Fraudulent profiles will be removed, without warning; hopefully, within 1 hour of being identified.
Profiles deemed to be disingenuous will be carefully monitored until we are satisfied that the profile is genuine.
CUSTOMER CARE.
Our Account section will be clearly displayed. This section contains details of your membership, your level of membership, details on how to change your level of membership and renewal information.
Our cancellation process is simple and easy to follow.
COMPLAINTS.
Simply contact us. We will deal with all complaints fairly, consistently and in accordance with our TOU within a reasonable amount of time.
CANCELLATION.
You reserve the right to cancel your subscription and remove your details from our website. We will continue to offer a fair refund policy.
Our refund policies and procedures are fully compliant with all the relevant trading regulations.
